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Employee Spotlight: Samantha Jonassaint, Pharmacy Technician

ways to increase medication compliance

Learn more about Samantha Jonassaint, a Pharmacy Technician who helps perform medication reconciliations for Cureatr's patients.

Samantha JonassaintQuestion: Where are you from originally?

Samantha Jonassaint: I live in Miami Beach, Florida, but my family and I are originally from Haiti.

Q: Tell me a little bit about yourself?

SJ: Being raised in a Haitian family, I grew up in a very traditional, family-oriented environment and that culture is still a big part of my life.

Professionally, I've been working as a pharmacy technician for seven years. I went to college for healthcare management and after I graduated, I had a difficult time finding a job in that field. So, I ended up getting a job at Walgreens where they needed help in the pharmacy, and they decided that I should train to be a pharmacy tech. After Walgreens, I worked as a pharm tech for a hospital emergency department, performing medication reconciliations for ED patients, which is what I'm doing now for Cureatr.

Q: When did you start at Cureatr?

SJ: I started with Cureatr on March 1, 2021.

Q: What do you do at Cureatr?

SJ: I help with performing medication reconciliations for Cureatr’s patients. I connect with patients who have recently been discharged from the hospital to get them scheduled for a medication consultation with one of our board-certified clinical pharmacists and then I work with the patient to review their medication list, so it is as comprehensive, up-to-date, and accurate as possible for our records. This includes anything they were taking before their hospital visit, anything they were prescribed upon discharge from their hospital visit, and any over-the-counter medications they may be taking. This gives the pharmacist conducting the medication consultation a clearer picture of what's going on with the patient so they can make appropriate recommendations with the most accurate data.

Q: What day-to-day activities do you do to make sure your job gets done?

SJ: I start each day by going through our tasks to see what patients have been discharged from which facilities. Then I enroll them in our first outreach attempt, in which we send them a text message, letting the patient know that we will be contacting them in a couple of hours or the next day possibly to schedule their medication consultation. I then call the patients on the list for that day and if I get a hold of them, I verify their information, schedule them for an appointment to speak with the pharmacist with the next day or so and update their medication history in our records.

Q: What is your favorite part of your job?

SJ: My favorite part of my job is helping patients. I grew up around a lot of nurses and healthcare professionals and being able to positively affect patient’s lives has always excited me. But my true passion for helping started when I worked as my grandmother’s caregiver before she passed away. At Cureatr, I feel I have an opportunity to really make a positive impact on patients’ lives.

Q: Why do you enjoy working at Cureatr?

SJ: Working at Cureatr doesn't feel like work to me at all. It feels like we're one big family just trying to help as many people as we can. Everyone is nice and helpful. They keep you going and there is never a day where I wake up and think – “Oh my gosh, I don’t want to go to work today.” There is never a dull moment and there is always something new.

Q: What do you find to be the most challenging part of your job?

The most challenging part of my job right now is getting familiar with and understanding the internal systems we use to service our patients. I haven’t been here that long and I’m getting more up to speed, but I’m trying to move faster because I just want to be on the phone and helping patients.

Q: If you had to describe Cureatr in three words, what three words would you choose?

SJ: Fun, caring and energetic.

Q: What is your proudest moment at Cureatr so far?

SJ: I’m just proud to be a part of what Cureatr is trying to accomplish and knowing that down the line we are going to have something special that helps lots of people live better, healthier lives.

Q: What is one unique thing about you that you think people might be surprised to learn?

SJ: I am very creative, and I think it surprises people when they learn that I love DIY projects. I've done things like party decorating, doing peoples’ hair, making wigs, all sorts of things. I'm the type of person that can learn something once and I'll be able to continue practicing and perfecting it. I love my creativity. I love making something out of nothing.

Q: What do you enjoy doing when you're not working?

SJ: I'm a nature person. I love going outside, going for walks, going to the beach. The weather here in Miami is awesome so I have an easy time being outside.

Q: What is the first app that you check in the morning when you wake up?

SJ: Instagram. I don’t really know why, it’s just a habit. Some days I'll wake up and think, “Why is this the first thing that I do?”, but it just is. I’m a big fan of meme’s and maybe I’ll get to start my day off with a laugh when I open it up first thing.

Q: What is your favorite nineties jam and why?

SJ: I would say anything from boys to men. Also, not sure if it came out in the 90s, but Whitney Houston, I want to dance with somebody.

Resolve Issues with Medication Reconciliation - Ebook


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